Collaborate with W3nuts to Build Infallible Service Designs based on a Proven Customer-centric Approach

Service Design Process at W3nuts

• Defining the End Goal

  At times, ambitious innovations and visions may lead to a project outrunning a company’s core competencies and goals.In order to avoid this, we design a service so as to support the company’s goals in the most efficient way possible.

• Ideation Sessions

  We deploy a suitable creative task force to brainstorm and come up with new and enlightening perspectives for each project. We then filter out the best ideas from the bunch by detailed analysis, breakdowns and healthy team discussions.

• Detailed Market Study

  Before launching a new service, we conduct extensive research on the subject. This includes analyzing market trends and drivers,determining market positioning,evaluating users’ needs and weighing the pros and cons of the time of launch.

• Recognizing Obstacles and Boundaries

  This is a key step in the service design process as it helps us ascertain which ideas stand the best chance of doing well. By identifying internal and external barriers, setting limitations and defining boundaries, we further improve the odds of success.

• Determining Ideal User Profiles

  At this point, we clearly identify the plausible users of the service along with their mode of use and expectations. This helps us make the service extremely user-friendly by understanding why they chose your service over your competitor’s.

• Developing and Testing Prototypes

  This important stage allows us to use creative and inexpensive ways of testing service ideas, thereby delivering quick insights into effectiveness. By defining contact points for all users, we develop a step wise procedure for user interaction.

• Analyzing User Experiences

  This vital step includes conducting user surveys or giving them brief questionnaires in order to gauge their satisfaction quotient. By probing deeper, we are able to collect valuable insights about features that work and tweak the design accordingly.

• Assimilating and Incorporating Feedback

  The final phase involves a meticulous assimilation of the data gleaned from the aforementioned steps. By locating gaps and developing gauging metrics, we are able to plan effective roll outs and greatly enhance the final version of the product.

Advantages of Service Design at W3nuts

• Increased Revenue

  The implementation of a sound service design enables you to grasp customers’ needs, expectations and demands, and deliver the right solutions. This further ensures user retention and eventually increased profitability for your business.

• Unwavering Customer Loyalty

  Fluid and interactive service designs attract the kind of customer loyalty that most companies can only wish for. W3nuts helps you create a well-rounded and impressive service design that almost always leads to staunch loyalty from users.

• Enhanced Brand Recognition

  The service design approach enables firms to solidify their brands by evaluating how the new product or service fits into its overall image. Impactful service design allows a brand to unlock its true potential and deliver great value to its customers.

• Greater Efficiency

  A flawless service design process improves the efficiency of a firm’s procedures and employees by eliminating wastage and pinpointing bottlenecks. Involving teams in the process helps them envision the greater picture and understand their own roles.

• Elimination of Redundancies

  Envisaging the complete cycle of service design gives companies a macro view of their service and eradicates duplicate segments. Thus, doubts and inconsistencies can be rectified early on, thereby conserving energy and reducing costs.